FAQs

Q?

Do you only do in person visits or can I call instead?

A.

Counseling is available face-to-face, by telecounselling (over the phone) or via Skype®. Telecounselling and other technologies are increasingly becoming more popular as people have busier schedules, live at a distance where services are limited, may not be able to readily access transportation, or may have a different ability that confines them to their homes.

Q?

Do your services quality for my health insurance?

A.

A New Leaf Counselling is a recognized Greenshield service provider. Other plans may be discussed at your session.

Q?

What types of payment do you accept?

A.

Clients may pay by cash, money order, or certified cheque payable to Wendy Arscott. Your fee will be discussed with you prior to your initial session.

Q?

What geographic areas do you cover?

A.

With technology there are really few limits. I regularly service the following areas of Ontario, weather permitting: Niagara and Hamilton regions, Guelph, and Bruce County. Areas between Niagara and Bruce County are usually quite accessible a great part of the calendar year. Some of my colleagues access Skype© to assist people globally and I would be glad to do that also.

Q?

I have had a hard time lately due to financial hardship. How can you help me and my family?

A.

Upon discussion, we may decide a sliding scale fee is appropriate for your immediate needs and can be revisited regularly.

Q?

Do you refer to other professionals?

A.

Yes. I have contact with professionals with whom I am very comfortable referring for their services. Also, if I feel you can be better served by another professional, I am happy to provide their contact information. I also collaborate with other qualified professionals and we regularly work together on a plan of care with your signed consent and input.

Q?

Can you attend meetings at my child’s school?

A.

Yes, I would be happy to accompany you and help educators understand your child’s needs and strengths. With many years of experience in the education system, and both Bachelor’s and Master’s degrees in education, I am able to link curriculum goals and practical classroom strategies.

Q?

Would you speak to our agency staff?

A.

Yes, I have delivered information sessions to many community providers, including libraries, camp staff, colleges, universities, agencies like Community Living, daycares, the E.C.C.D.C. in Thorold, Family and Children’s Services, to name a few as well as presenting at provincial conferences.

Q?

Do you help parents understand their children’s needs?

A.

Yes. My style is to teach, inform, and coach parents in understanding effective strategies to help in everyday life.

Q?

Do you refer for psychological assessments?

A.

Yes. I have contacts that can usually provide services in a timely and cost effective manner.

Q?

Do you counsel just individuals or families as well?

A.

I provide services as they are needed individually or in context of relationships like couples or families.

Q?

Are your sessions lengthy and ongoing?

A.

Sessions are based on individual needs. Most last about 50-55 minutes. The goal is to be effective and accomplish results so it is not like ongoing psychological therapy.

Q?

Do you have a waitlist?

A.

My approach is to see clients as soon as possible and I work hard at not creating waitlists.

Q?

Do I need a professional diagnosis to access your services?

A.

Anyone may call for an appointment and services.